This guide covers your stay at the Maya Beach Hotel from arrival through departure, and everything in between.
WhatsApp: +501-606-7617 (Answered only when Front Desk is open)
MBH FrontDesk
Face masks and 6-foot physical distancing required in all public areas
Be aware of your fire extinguisher’s location and the exit(s) from your room.
It’s very shallow and there are hazards like rocks and submerged wooden posts.
Please refer to the swimming pool tab to review the pool rules. Have fun but be safe!
Look up before you sit down! It’s not a good idea to sit under a coconut palm loaded with coconuts. You could be seriously injured if one falls on you.
Your room has an electronic safe large enough to store a laptop and some small personal items.
It can be soooo tempting to sleep with your door and windows wide open. But there’s an occasional thief prowling the beaches looking for someone who has let their guard down. It’s far better to use your air conditioner to get a nice, restful night’s sleep
Tile floors, stair cases, even wood decking can be slippery when it’s raining or when you are wet after swimming. Use caution!
Your room was cleaned, sanitized and disinfected by our very careful housekeeping and maintenance staff. All linens have been replaced whether they were used or not.
Your room includes some complimentary items stocked for your convenience.
Feel free to take these items with you when you leave, as we will not reuse them.
We realize hotel guests will have different feelings when it comes to housekeeping.
Prior to arrival, your room was cleaned by a housekeeper using disinfectant cleaners. Maintenance assisted with cleaning and checking fans, lights and appliances.
Our housekeeper will wear a mask whenever entering your room during your stay as well.
For stays of 2-3 nights, we are not providing daily housekeeping at this time unless requested at the time of check-in. Please make any requests for fresh towels, etc. between the hours of 9 am and 12 noon when a housekeeper is on duty.
For longer stays, please let us know whether you would like:
STANDARD: Housekeeping and linen change every 2nd day
MIDWAY: Housekeeping once during your stay (specify a day).
ECO: No scheduled housekeeping, just extra towels and amenities and cleaning upon request with 1-day notice. Use the WhatsApp or Messenger contact button on this website to make your requests.
Free WiFi password:
m@yabeach
All rooms (except those at the Dreamsicle House) are equipped with Smart TVs including Roku streaming channels.
Main numbers 523-4040 / 533-8040 / 627-4718 answered 24 hours for emergencies
If you are roaming on an international calling plan:+501-533-8040 or +501-523-4040
Facebook Messenger: MBH FrontDesk
Email: rooms@mayabeachhotel.com
Tour information is available using our “GuestJoy” mobile concierge app, which you can access from an email link that has been sent to you.
Among the Gold Standard Tours currently available are:
You can look at the complete list of tours on our website, but please bear in mind that we are in the process of updating and refining them according to the Gold Standard requirements. Some may not be available and some prices may have changed.
We’re working on it!
The water in front of the Maya Beach Hotel can range from glassy to rough, so swimming conditions vary.
If you are not a confident swimmer, feel free to request a life jacket from the Front Desk.
Minor hazards include occasional jellyfish stings and more rarely stingrays or sea urchins. We recommend doing the “Stingray Shuffle” just to wake up one that might be sleeping near shore. Visit the front desk for first aid supplies if necessary.
Those sneaky sandflies might be more active near the water’s edge, so remember to use repellent if you plan to sit on the beach chairs or the sand itself.
Sunscreen and insect repellent are available in the gift shop.
Pool Hours: 6:00 am – 9:00 pm
Please note that pool cleaning normally happens between 7:00-8:00 am but you’re welcome to be using the pool at the same time if you are comfortable with that. The attendant can tell you whether chemicals are being added.
Pool Rules: NO LIFEGUARD ON DUTY.
SWIM AT YOUR OWN RISK.
POOL RULES
It is dangerous to jump or dive off the pier!
The water at the end of the pier can be less than 2 feet deep at low tide. Hazards also exist in the water – such as submerged rocks or posts that you may not see from the surface.
Please do not stand in the hammocks or use them as a swing. They may break and cause injury.
This double seat is made to swing gently. It is not safe to use it like a playground swing.
Cost: Free We have a number of older, standard, 1-speed bicycles to use around the Maya Beach area.
Policies: Bicycles must be signed out at the Front Desk All children under 18 must be accompanied by at least one adult. We do not have children’s bicycles. Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict bicycle usage at their discretion. Helmets must be worn. Helmets and bike locks must be returned to the Front Desk after returning to the hotel. Guest assumes responsibility for lost equipment. Hours for bicycles are 6am – 4pm.
Cost: Fees Involved Nominal fees help us maintain and repair equipment, and sanitize between guest use. See rental rated on the dropdown menu of the kayak request form.
Policies: Kayaks must be signed out at the Front Desk No solo kayakers. All kayakers must be accompanied by at least one adult and children under 12 must be in a double kayak with an adult. Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict kayak usage at their discretion. Life jackets must be worn. Paddles and lifejackets must be returned to the Front Desk after returning to shore. Guest assumes responsibility for lost equipment. Hours for kayaks are 6am – 4pm (return by 4:00 pm) Kayak rental will be charged to guest account by front desk and will be payable upon departure.
Cost: Fees Involved Nominal fees help us maintain and repair equipment, and sanitize between guest use. See rental rated on the dropdown menu of the SUP request form below.
Policies: SUPs must be signed out at the Front Desk All users must be accompanied by at least one adult. Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict SUP usage at their discretion. Life jackets must be worn. Paddles and lifejackets must be returned to the Front Desk after returning to shore. Guest assumes responsibility for lost equipment. Hours for SUPs are 6am – 4pm (Must return by 4:00 pm) SUP Rental will be Charged to Guest Room
The Bistro is open daily. You can see our current hours and menu at www.mayabeachbistro.com.
The hours of the restaurant have been changing frequently due to Covid-related regulations. At the time of your stay, available dining times may be impacted by curfew hours or capacity restrictions.
We recommend that you use the “Order Ahead” feature of our online menu. This way you have more choice in seating times (and we can seat you a little later).
While we would like to offer priority seating to our guests, reservations are on a first-come, first-served basis. With the pre-orders you can normally get a table within an hour of your requested time.
Social distancing is necessary with the following guidelines:
See our menu and order room service using the “Delivery” option, and choose the hotel as your delivery location (free). Please write “Room Service to _______ Room” in the comments.
In-house guests may also contact us via WhatsApp or Messenger to order breakfast as early as 7:30 am, or you may preorder with the bartender from the day before. Please note, however that we do not see those messages outside of normal front desk hours.
Room Service Hours: 7:30 AM – 6:00 PM
We will deliver your order on plates unless you request disposable eco-friendly takeout containers.
Please call (+501)533-8040 to have your dishes picked up when you are finished, or arrange a time with your server.
Important to note that room service dishes not picked up before the restaurant closes should NOT be left outside your room! We have stray dogs and cats, raccoons, possums and other critters that could make a noisy mess of these things if they are left outside. Please leave them on the tray inside your room and cover them with the tablecloth provided and we’ll pick them up in the morning.
As a hotel guest, you may wish takeout food for a day on tour or to take with you on departure. Or, you might just prefer to have your food delivered to your room in takeout containers. Use the same “See Menu” button.
Complimentary coffee and tea are provided in your room.
At check-in you are provided with bottled water.
Additional bottled water can be purchased:
A full cocktail menu and wine list are available.
You can always call us at +501-533-8040 or use our menu app to have your favorite beverage delivered to your room!
International guests have the opportunity to dine at other Gold Standard restaurants during their stay.
Some restaurants offer complimentary transportation, but .
Delivery and Dine-In Available
See Menu and Order
https://mangosbelize.com/menu/
$2 Delivery Fee to Maya Beach Hotel
1/2 mile from Maya Beach Hotel
Pub food and 10-pin bowling.
Just out the front of the hotel, turn left and go 200 yards
Would you like us to do some shopping for you so that your villa, suite or apartment are stocked with the groceries you like? We can share a list of popular provisions that can be stocked with a few days’ notice.
Just let us know you’re interested and we’ll get right back to you with a complete list.
We can fill your kitchen with
Due to travel restrictions, international guests are require to arrange transfers and tours through the front desk.
Local taxis are only available for domestic guests at this time.
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While we would like to offer priority seating to our guests, reservations are on a first-come, first-served basis.
Social distancing is required. Please make sure to maintain 6′ between you/your party and other guests. Please use our handwashing and/or hand sanitizer facilities.
See our menu and call +501-523-4040 to place your order.
Please call (+501)523-4040 to have your dishes picked up when you are finished, or arrange a time with your server.
Important to note that room service dishes not picked up before the restaurant closes should NOT be left outside your room! We have stray dogs and cats, raccoons, possums and other critters that could make a noisy mess of these things if they are left outside. Please leave them on the tray inside your room and we’ll pick them up in the morning.
You can always call us at +501-523-4040 or use our menu app to have your favorite beverage delivered to your room!
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