This guide covers your stay at the Maya Beach Hotel from arrival through departure, and everything in between.
Main numbers
523-4040 / 523-4140 / 627-4718 answered 24 hours for emergencies
If you are roaming on an international calling plan:
+501-533-8040 or +501-523-4040
WhatsApp: +501-606-7617 (Answered only when Front Desk is open)
Facebook Messenger:
MBH FrontDesk
Email: rooms@mayabeachhotel.com
Protect your health & others
Face masks and 6-foot physical distancing required in all public areas
Fire safety
Be aware of your fire extinguisher’s location and the exit(s) from your room.
No jumping or diving off pier
It’s very shallow and there are hazards like rocks and submerged wooden posts.
Know the pool rules
Please refer to the swimming pool tab to review the pool rules. Have fun but be safe!
Falling coconuts
Look up before you sit down! It’s not a good idea to sit under a coconut palm loaded with coconuts. You could be seriously injured if one falls on you.
Use your in-room safe
Your room has an electronic safe large enough to store a laptop and some small personal items.
Lock your doors and windows at night
It can be soooo tempting to sleep with your door and windows wide open. But there’s an occasional thief prowling the beaches looking for someone who has let their guard down. It’s far better to use your air conditioner to get a nice, restful night’s sleep
Slippery when wet
Tile floors, stair cases, even wood decking can be slippery when it’s raining or when you are wet after swimming. Use caution!
EMERGENCIES – 911 
- Police:
- Placencia Police Station: (+501) 503-3142
- Maya Beach: (+501) 634-7051
- Fire: (+501) 503-3222
- Please note your fire exit
- In case of fire, please report to the beach near the pier (due to the predominant wind direction). If the wind is blowing in another direction, please meet on the road side
- Every room is equipped with a smoke alarm and fire extinguisher
- Medical emergencies:
- Ambulance/24-hr Doctor: (+501) 622-7648
- Placencia Health Center: (+501) 503-3326
Your room was cleaned, sanitized and disinfected by our very careful housekeeping and maintenance staff. All linens have been replaced whether they were used or not.
Your room includes some complimentary items stocked for your convenience.
- One 1/2 liter bottle of water per person
- Biodegradeable paper cups
- Face soap
- Body soap
- Shampoo
Feel free to take these items with you when you leave, as we will not reuse them.
We realize hotel guests will have different feelings when it comes to housekeeping.
Prior to arrival, your room was cleaned by a housekeeper using disinfectant cleaners. Maintenance assisted with cleaning and checking fans, lights and appliances.
Our housekeeper will wear a mask whenever entering your room during your stay as well.
For stays of 2-3 nights, we are not providing daily housekeeping at this time unless requested at the time of check-in. Please make any requests for fresh towels, etc. between the hours of 9 am and 12 noon when a housekeeper is on duty.
For longer stays, please let us know whether you would like:
STANDARD: Housekeeping and linen change every 2nd day
MIDWAY: Housekeeping once during your stay (specify a day).
ECO: No scheduled housekeeping, just extra towels and amenities and cleaning upon request with 1-day notice. Use the WhatsApp or Messenger contact button on this website to make your requests.
Free WiFi password:
m@yabeach
All rooms (except those at the Dreamsicle House) are equipped with Smart TVs including Roku streaming channels.
Main numbers 523-4040 / 533-8040 / 627-4718 answered 24 hours for emergencies
If you are roaming on an international calling plan:+501-533-8040 or +501-523-4040
WhatsApp: +501-606-7617 (Answered only when Front Desk is open)
Facebook Messenger: MBH FrontDesk
Email: rooms@mayabeachhotel.com
Tour information is available using our “GuestJoy” mobile concierge app, which you can access from an email link that has been sent to you.
Among the Gold Standard Tours currently available are:
- Snorkeling
- Diving
- Monkey River Tour
- Fly fishing
- Inner reef fishing for fun
- Private fishing/snorkeling combo
- Hiking Cockscomb Jaguar Reserve
- Maya Ruins tours
- Culinary tours like Chocolate farm, Spice farm, cultural/cooking tour
You can look at the complete list of tours on our website, but please bear in mind that we are in the process of updating and refining them according to the Gold Standard requirements. Some may not be available and some prices may have changed.
We’re working on it!
Outdoor Facilities and Equipment Use
The water in front of the Maya Beach Hotel can range from glassy to rough, so swimming conditions vary.
If you are not a confident swimmer, feel free to request a life jacket from the Front Desk.
Minor hazards include occasional jellyfish stings and more rarely stingrays or sea urchins. We recommend doing the “Stingray Shuffle” just to wake up one that might be sleeping near shore. Visit the front desk for first aid supplies if necessary.
Those sneaky sandflies might be more active near the water’s edge, so remember to use repellent if you plan to sit on the beach chairs or the sand itself.
Sunscreen and insect repellent are available in the gift shop.
Pool Hours:
6:00 am – 9:00 pm
Please note that pool cleaning normally happens between 7:00-8:00 am but you’re welcome to be using the pool at the same time if you are comfortable with that. The attendant can tell you whether chemicals are being added.
Pool Rules:
NO LIFEGUARD ON DUTY.
SWIM AT YOUR OWN RISK.
POOL RULES
- Pool is only open for hotel guests or restaurant customers within the hours listed above.
- Children under 18 must be directly supervised by an adult at all times.
- Please shower before entering pool and clean feet before entering the pool area.
- No children under 2 years old unless wearing a swim diaper.
- No diving or jumping.
- No running on pool deck or around edge.
- Please use plastic, not glass, in and around the pool.
- No food in or around the pool.
- Hotel guests have first priority for pool and lounge chair use.
CAUTION! NO JUMPING OR DIVING!
It is dangerous to jump or dive off the pier!
The water at the end of the pier can be less than 2 feet deep at low tide. Hazards also exist in the water – such as submerged rocks or posts that you may not see from the surface.
HAMMOCKS
Please do not stand in the hammocks or use them as a swing. They may break and cause injury.
DOUBLE SWING
This double seat is made to swing gently. It is not safe to use it like a playground swing.
Cost: Free
We have a number of older, standard, 1-speed bicycles to use around the Maya Beach area.
Policies:
Bicycles must be signed out at the Front Desk
All children under 18 must be accompanied by at least one adult. We do not have children’s bicycles.
Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict bicycle usage at their discretion.
Helmets must be worn. Helmets and bike locks must be returned to the Front Desk after returning to the hotel.
Guest assumes responsibility for lost equipment.
Hours for bicycles are 6am – 4pm.
Bicycle Request
Cost: Fees Involved
Nominal fees help us maintain and repair equipment, and sanitize between guest use. See rental rated on the dropdown menu of the kayak request form.
Policies:
Kayaks must be signed out at the Front Desk
No solo kayakers. All kayakers must be accompanied by at least one adult and children under 12 must be in a double kayak with an adult.
Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict kayak usage at their discretion.
Life jackets must be worn. Paddles and lifejackets must be returned to the Front Desk after returning to shore.
Guest assumes responsibility for lost equipment.
Hours for kayaks are 6am – 4pm (return by 4:00 pm)
Kayak rental will be charged to guest account by front desk and will be payable upon departure.
Kayak Reservation Request
Cost: Fees Involved
Nominal fees help us maintain and repair equipment, and sanitize between guest use. See rental rated on the dropdown menu of the SUP request form below.
Policies:
SUPs must be signed out at the Front Desk
All users must be accompanied by at least one adult.
Intended destination must be reported to and cleared by the Front Desk, who have the right to refuse or restrict SUP usage at their discretion.
Life jackets must be worn. Paddles and lifejackets must be returned to the Front Desk after returning to shore.
Guest assumes responsibility for lost equipment.
Hours for SUPs are 6am – 4pm (Must return by 4:00 pm)
SUP Rental will be Charged to Guest Room
SUP Reservation Request
Dining options
The Bistro is open daily. You can see our current hours and menu at www.mayabeachbistro.com.
The hours of the restaurant have been changing frequently due to Covid-related regulations. At the time of your stay, available dining times may be impacted by curfew hours or capacity restrictions.
We recommend that you use the “Order Ahead” feature of our online menu. This way you have more choice in seating times (and we can seat you a little later).
While we would like to offer priority seating to our guests, reservations are on a first-come, first-served basis. With the pre-orders you can normally get a table within an hour of your requested time.
Social distancing is necessary with the following guidelines:
- Please make a reservation and pre-order when possible. This helps us serve you more efficiently and gives the kitchen an appreciated heads-up
- Please use our handwashing and/or hand sanitizer facilities
- Please wear your face mask until seated at your table, and keep your face mask in your pocket, purse, or ask your server for a little bag or napkin
See our menu and order room service using the “Delivery” option, and choose the hotel as your delivery location (free). Please write “Room Service to _______ Room” in the comments.
In-house guests may also contact us via WhatsApp or Messenger to order breakfast as early as 7:30 am, or you may preorder with the bartender from the day before. Please note, however that we do not see those messages outside of normal front desk hours.
Room Service Hours: 7:30 AM – 6:00 PM
We will deliver your order on plates unless you request disposable eco-friendly takeout containers.
Please call (+501)533-8040 to have your dishes picked up when you are finished, or arrange a time with your server.
Important to note that room service dishes not picked up before the restaurant closes should NOT be left outside your room! We have stray dogs and cats, raccoons, possums and other critters that could make a noisy mess of these things if they are left outside. Please leave them on the tray inside your room and cover them with the tablecloth provided and we’ll pick them up in the morning.
As a hotel guest, you may wish takeout food for a day on tour or to take with you on departure. Or, you might just prefer to have your food delivered to your room in takeout containers. Use the same “See Menu” button.
Complimentary coffee and tea are provided in your room.
At check-in you are provided with bottled water.
Additional bottled water can be purchased:
- 1/2 liter bottled water (BZ $2 / US $1)
- 1 liter bottled water (BZ $3 / US $1.50)
- 1 gallon bottled water (BZ $5 / US $2.50)
- 5 gallon bottled water (BZ $10 / US $5)
- Deposit on container $20
A full cocktail menu and wine list are available.
You can always call us at +501-533-8040 or use our menu app to have your favorite beverage delivered to your room!
| Name | Highlights | Contact Info |
|---|---|---|
| Bonefish Grill at Singing Sands | A contemporary fusion of pan-asian and continental. Romantic setting! | 533-3022 1 mile from Maya Beach Hotel |
| Mangos | Barbecue and other Belizean-American menu. Upstairs with breezy outdoor or comfortable indoor tables | 668-4461 1/2 mile from Maya Beach Hotel |
| Jaguar Lanes | A cute 4-lane bowling alley with burgers, pizzas etc. | 601-4434 300 yards from Maya Beach Hotel |
| 1981 at Naia | A classy restaurant with great service and a menu reflective of Belizean cuisine | 523-4600 |
Dine-In Reservation Options
International guests have the opportunity to dine at other Gold Standard restaurants during their stay.
Some restaurants offer complimentary transportation, but .
Naia Resort
- Beach Bar and Grill, 7:00 AM – 8:00 PM
- Currently open by reservation, but no transportation offered (must take taxi)
- Please see Front Desk for reservation or taxi arrangements
- 1981 Restaurant Reopening – TBD
Inky’s 19th Hole Restaurant
(GOLD STANDARD APPROVED)
Delivery and Dine-In Available
Bonefish Grill at Singing Sands Inn
(Pending Gold Standard Approval)
Mango’s (Mr. Q’s)- (+501) 668-4461
https://mangosbelize.com/menu/
$2 Delivery Fee to Maya Beach Hotel
The green parrot / pelican’s pub
Casual food in a beach bar atmosphere
1/2 mile from Maya Beach Hotel
Jaguar Lanes Bowling +5016014434
Pub food and 10-pin bowling.
Just out the front of the hotel, turn left and go 200 yards
Would you like us to do some shopping for you so that your villa, suite or apartment are stocked with the groceries you like? We can share a list of popular provisions that can be stocked with a few days’ notice.
Just let us know you’re interested and we’ll get right back to you with a complete list.
We can fill your kitchen with
- Fruits and vegetables
- Dry goods (flour, rice, canned goods, sauces, etc.)
- Breakfast cereals
- Dairy products and eggs
- Meats
- Seafood
- Wine, liquor, beer
- Soft drinks and juices
- Snacks
Due to travel restrictions, international guests are require to arrange transfers and tours through the front desk.
Local taxis are only available for domestic guests at this time.
- You’ll be taken directly from your arriving TropicAir or Maya Island Air flight to the hotel, or you’ll be driven from Belize City international airport directly to the hotel, whichever option you chose while confirming things with our reservations team
- Your room will be cleaned and sanitized prior to your arrival
- You’ll be required to wear a face mask unless dining or swimming
- We’ll take (and log) your temperature upon arrival and ask a few health questions
- If you have a fever (over 100 degrees F), we will call a doctor and we’ll escort you to a “quarantine room” until the doctor can assess you over the phone or see you and determine whether you need a test for Covid-19
- If you are positive for Covid-19, the government health officials will instruct you. It may be necessary to quarantine at the hotel or another quarantine facility, at your own expense
- The hotel will arrange any transportation and tours that you need
- The Bistro menu can be accessed online where you can also make reservations or request room service (See “Dining at the Bistro” tab)
Dining options
The Bistro is open daily. You can see our current hours and menu at www.mayabeachbistro.com.
While we would like to offer priority seating to our guests, reservations are on a first-come, first-served basis.
Social distancing is required. Please make sure to maintain 6′ between you/your party and other guests. Please use our handwashing and/or hand sanitizer facilities.
See our menu and call +501-523-4040 to place your order.
In-house guests may also contact us via WhatsApp or Messenger to order breakfast as early as 7:30 am, or you may preorder with the bartender from the day before. Please note, however that we do not see those messages outside of normal front desk hours.
Room Service Hours: 7:30 AM – 6:00 PM
We will deliver your order on plates unless you request disposable eco-friendly takeout containers.
Please call (+501)523-4040 to have your dishes picked up when you are finished, or arrange a time with your server.
Important to note that room service dishes not picked up before the restaurant closes should NOT be left outside your room! We have stray dogs and cats, raccoons, possums and other critters that could make a noisy mess of these things if they are left outside. Please leave them on the tray inside your room and we’ll pick them up in the morning.
As a hotel guest, you may wish takeout food for a day on tour or to take with you on departure. Or, you might just prefer to have your food delivered to your room in takeout containers. Use the same “See Menu” button.
Complimentary coffee and tea are provided in your room.
At check-in you are provided with bottled water.
Additional bottled water can be purchased:
- 1/2 liter bottled water (BZ $2 / US $1)
- 1 liter bottled water (BZ $3 / US $1.50)
- 1 gallon bottled water (BZ $5 / US $2.50)
- 5 gallon bottled water (BZ $10 / US $5)
- Deposit on container $20
A full cocktail menu and wine list are available.
You can always call us at +501-523-4040 or use our menu app to have your favorite beverage delivered to your room!